Job Descriptions

Disclaimer: The job descriptions provided below are meant to help your company develop job descriptions for your unique needs. Job titles will vary by company. A thorough job description is essential for finding, hiring, managing, and (if necessary) exiting employees. We encourage you to work with an HR professional to review the job descriptions you use. NPMA member companies may work with Seay Management Associates as part of the HR consulting member benefit.

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Job Descriptions Below:

• Accountant

• Administrative Customer Service Representative

• Branch Manager

• Branch Admin Coordinator 

• Commercial Sales Representative

• Office Supervisor

• Residential, Commercial, and Ag Premier Technician

• Route Manager

• Sales Representative

• Service Supervisor

• Service Manager (Pest)

• Service Manager (Wood Destroying Organism (WDO))

• WDO Technician

• WDO Sales Inspector

 

Outside Sales 

Commercial Sales Representative

Major Areas of Responsibility

• Develop leads and sales by creative solicitation, telemarketing, referrals from existing client lists, working lists of associations (some of which are members), working targeted lists (restaurants, hotels, food processors, grocery stores, warehouses and other large businesses) and networking to groups while attending meetings.
• Work out pricing options for commercial clients and prepare proposals.
• Other duties as assigned.

Job Requirements

• You must hold and maintain a valid driver’s license.

Education and Specifications

• High school diploma or general education degree (GED); and one to three years prior sales experience is required.
• You must obtain the necessary license or certification for the state/province within 90 days of start date.

Physical Demands

• While performing the duties of this job, the employee is frequently required to stand, walk, and sit. The employee is occasionally required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds.

Work Environment

• Work requires significant local travel, often up to several hours of driving per day, and may require occasional overnight travel and weekend and/or evening work. Must be available to travel to and from local businesses and work within their environments. Exposure to variable weather conditions is likely.
• Work is occasionally performed within an office setting with climate controlled temperature, adequate lighting and minimal health/safety hazard potential. The noise level in the work environment is usually quiet to moderate as a result of ringing phones, fax machines, and other standard office equipment.
• While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and vehicles.
• Toxic chemicals are stored on-site but physical contact by sales staff personnel is not required and the danger of exposure is minimal.

 

Sales Representative 

Position Summary

Serves customers by selling pest prevention services to commercial organizations to meet their needs. Maintains relationships with strategically assigned commercial clients.

Essential Duties and Responsibilities

• Achieves or exceeds minimum expectations for revenue and profit.
• Demonstrates products and services to existing/potential customers and assists them in selecting those best suited to their needs
• Develops and maintains a list of prospective customers utilizing various methods (e.g., cold calls, trade shows, phone books, mailing lists, networking, etc.).
• Makes telephone calls and in-person visits and presentations to existing and prospective customers.
• Researches sources for developing prospective customers and for information to determine their potential.
• Develops clear and effective written proposals/quotations for current and prospective customers.
• Identifies potential customers; makes contact with prospects using telephone, letters, and/or face-to-face visits for the purpose of selling company services. Develops matrix of contacts within prospect organizations.
• Conducts inspections at client premises; prepares sales proposals and contracts that are clear, concise, grammatically correct, and benefit-oriented; pricing is consistent with company guidelines
• Coordinates sales effort with marketing, sales management, operations and technical services.
• Keeps abreast of product applications, technical services, market conditions, competitive activities, advertising and promotional trends through the reading of pertinent literature and consulting with marketing and technical service areas.
• Participates in trade shows and conventions.
• Responds promptly to inquiries from prospective customers.
• Perform professional presentations or demonstrations of company services.
• Overcome objections of prospective customers.
• Build and foster a network of referrals to create new opportunities for revenue growth.
• Assist in creating RFP responses to potential clients.
• Reports and paperwork are thorough, accurate, legible, and on time. Uses company resources/property in a skillful, professional, and respectful manner.
• Contacts new customers shortly after starting service to ensure satisfaction; reports customer concerns to appropriate person(s).
• Maintain relationship with assigned client base to ensure satisfaction with company services. In addition, meets with assigned clients on a mutually agreed frequency; reviews pricing/service structure and agreements on an annual basis; and resolves complaints.
• Maintains sales database data, by accurately, thoroughly, and regularly inputting data, submitting sales report, including but not limited to daily call reports, weekly work plans, monthly territory analysis, and annual territory analysis. Develops sales action plan for the branch.
• Promotes and develops Copesan prospects. Works with and develops relationships within the Copesan network. Helps to achieve the Company’s sales quotas. Participates in Copesan functions where/as appropriate.
• Interacts with others in a friendly, positive, and professional manner. Behaves and treats others in accordance with the Company’s commitment, Code of Ethics, Environmental Philosophy and Vision.
• Performs other tasks as requested by his/her immediate supervisor

Qualifications and Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills and Abilities

• Is receptive to suggestions from others on how to be more effective.
• Behaves consistently and predictably; is reliable, responsible and dependable in fulfilling obligations; diligently follows through on commitments and consistently meets deadlines.
• Diligently checks work to ensure that all essential details have been considered; notices errors or inconsistencies, and takes prompt, thorough action to correct errors.
• Projects a professional image of oneself and the organization; demonstrates a positive attitude towards work; takes pride in one's work and the work of the organization.
• Is friendly, pleasant, courteous and professional when dealing with internal or external clients. Promotes cooperation, building teamwork, and resolving conflict.
• Is able to perform effectively even with minimal direction, support or approval and without direct supervision. Is able to set priorities and takes responsibility for accomplishing work goals within accepted timeframes.
• Adapts quickly to change and work under tight deadlines. Is cooperative, willing to share knowledge, cross-train, & take on additional responsibilities. Must be willing to work extended hours and weekends when necessary.
• A self-starter who effectively organizes own work and completes on timely basis. Acts dependably to get things done right the first time. Considers positive and negative consequences before acting. Demonstrates a sense of urgency and takes initiative when necessary.
• Is able to successfully grasp new materials and pass state licensing exams and requirements.
• Able to learn and use computer and computer-based applications such as Learning Management System, sales contact system, Microsoft Office software.
• Knowledge of sales building processes and practices.
• Knowledge of pests, control products, services, and treatments. • Ability to develop long-term customer relationships
• Skill in closing sales within small, medium, and large prospect organizations.
• Behaves in accordance with Company’s Commitment, Code of Ethics, Environmental Philosophy and Vision; follows company policies and procedures.

Education and/or Experience

• Stable job history with minimum 2 years experience in business to business sales.
• Proven - and verifiable - track record in sales
• A Bachelor's degree or equivalent experience
• Experience in generating sales through cold calling and prospecting
• Excellent organization and time management skills
• Experience negotiating and presenting
• Experience selling into multiple market segments

Language Skills

Ability to read and write reports, business correspondence, and procedure manuals. Ability to interact tactfully and positively with staff and management. Ability to maintain a high level of confidentiality. Ability to speak effectively to clients or employees.

Mathematical Skills

Able to calculate figures and amounts and add, subtract, multiply, and divide with whole numbers, fractions, decimals, and percents; calculate averages, ratios, proportions and rates; convert decimals to fractions; convert fractions to percents.

Reasoning Ability

Possesses sufficient inductive and deductive reasoning ability to perform job successfully; critically reviews, analyzes, synthesizes, compares and interprets information; draws conclusions from relevant and/or missing information; understands the principles underlying the relationship among facts and applies this understanding when solving problems.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; climb; and talk and hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The employee is required to regularly drive a company vehicle between client sites and will be required to maintain a DOT certificate. Some positions may also require a CDL and Hazardous Materials endorsement.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed both in an office setting and in a variety of client settings that will include exposure to seasonal weather, damp and/or dusty locations, freezing conditions and hot conditions with temperatures over 120 degrees. There are frequent employee and client contacts and interruptions in person and via the telephone during the day. The noise level in the work environment is quiet to moderate.

Office Management

Accountant

Location:

Reports To:

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk and hear. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is primarily performed in an office setting. There are frequent employee and client contacts and interruptions in person and via the telephone during the day. The noise level in the work environment is usually quiet to moderate.

Office Supervisor

Major Areas of Responsibility

• The accurate completion of a variety of forms and worksheets including chemical use reports and/or other statistical data required by the corporate office or any other agency.
• Accounting for company receipts (checks and cash). Administering and balancing petty cash.
• Processing incoming checks and pouch to Corporate Accounts Receivable department.
• Record and maintain invoices, bills, and receipts.
• Scheduling WDO inspections and/or pest control contracts.
• Collecting past-due receivables; monitor delinquent and collection accounts.
• Assisting customers at the branch.
• Dispatching field personnel directly or via telephone.
• Assist Corporate Payroll personnel to ensure payroll is accurately and efficiently processed.
• Directly supervises 1 to 10 employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Maintain Saturday schedule for the admin department.
• Order general office supplies and schedule service of office equipment as needed.
• Process all new employees; complete all new hire paperwork accurately and promptly. 
• Run reports as needed.
• Other duties as assigned.

Education and Specifications

• High school diploma or general education degree (GED) is required.

Physical Demands

• May be asked to lift heavy objects or clean dishes and perform general maintenance, such as empty the trash or sweep floors, as part of an employee rotation. The employee may occasionally lift and/or move up to 25 pounds.
• While performing the duties of this job, the employee is regularly required to sit and occasionally required to stand; walk and stoop, kneel, or crouch.

Work Environment

• Work is generally performed within an office setting with climate controlled temperature, adequate lighting and minimal health/safety hazard potential. The noise level in the work environment is usually quiet to moderate as a result of ringing phones, fax machines, and other standard office equipment.
• Toxic chemicals are stored on-site but physical contact by administrative staff personnel is not required and the danger of exposure is minimal.
• While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and vehicles. 

Administrative Customer Service Representative

Major Areas of Responsibility

• Answering telephones and directing persons and/or telephone calls to the appropriate department or person.
• Providing information about products and services over the phone.
• Resolving customer complaints.
• Receiving and delivering messages verbally and/or in writing.
• Scheduling WDO inspections and/or pest control jobs.
• Entering work orders.
• Collecting past-due receivables.
• Compiling data, scanning, and filing.
• Typing termite reports and Notice of Work Completion and/or Exclusion.
• Operating computers, electronic calculators, fax machines, copiers and any other equipment used to affect the efficient, timely operation of the branch.
• Other duties as assigned.

Education and Specifications

• High school diploma or general education degree (GED) is required.

Physical Demands

• May be asked to lift heavy objects or clean dishes and perform general maintenance, such as empty the trash or sweep floors, as part of an employee rotation. The employee may occasionally lift and/or move up to 25 pounds.
• While performing the duties of this job, the employee is regularly required to sit and occasionally required to stand, walk and stoop, kneel, or crouch.

Work Environment

• Work is generally performed within an office setting with climate controlled temperature, adequate lighting and minimal health/safety hazard potential. The noise level in the work environment is usually quiet to moderate as a result of ringing phones, fax machines, and other standard office equipment.
• Toxic chemicals are stored on-site but physical contact by administrative staff personnel is not required and the danger of exposure is minimal.

Branch Manager

Position Summary:

The responsibility of the Service Center manager is to lead the Service Center in a direction consistent with the company’s Vision, culture and business plan. The Branch Manager must be capable of pasionately delivering uncompromising results through the work of others.

Essential Duties and Responsibilities:

•  Recruit and hire new employees that will ascribe to the company’s Vision of; Passionately delivering uncompromising solutions. Maintain employee numbers at appropriate levels. Promote the Company’s commitment to diversity.
• Develop and mentor staff
• Perform regular documented coaching session with all reports that build up to bi-yearly written reviews.
• Hold staff accountable to performance standards.
• Coordinate agenda and chair service center meetings and weekly sales meetings
• Accurately compile and report payroll to corporate office
• Work with HR to assure compliance with all government personnel mandates
• Regularly audit client pricing and assure all new business is priced according to our guidelines and make sure clients pay within terms.
• Promote safety in the workplace and manage loss control
• Maintain QA scores above 96%. Audit 10+ locations per month
• Manage/maintain vehicles, equipment
• Maintain Hourly rate within standard
• Make sure all government regulations are complied with such as; licenses, safety, reporting, tax collections, etc
• Develop budget and sales targets with Regional Manager. Implement strategic plan as developed. Deliver targeted results
• Supports and encourages the future-focused, results-driven, values-based, sales & service culture throughout the organization
• Maintain inventory levels within standards
• Contributes to a favorable public image of the Company by establishing and maintaining relationships and participation in the community (civic, industry, and professional).

Qualifications and Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Knowledge, Skills and Abilities

• Is receptive to suggestions from others on how to be more effective.
• Behaves consistently and predictably; is reliable, responsible and dependable in fulfilling obligations; diligently follows through on commitments and consistently meets deadlines.
• Diligently checks own work and work of others to ensure that all essential details have been considered; notices errors or inconsistencies, and takes prompt, thorough action to correct errors.
• Projects a professional image of oneself, the branch and the organization; demonstrates a positive attitude towards work.
• Is friendly, pleasant, courteous and professional when dealing with internal or external clients. Promotes cooperation, building teamwork, and resolving conflict.
• Is able to set priorities for the team, and work through the team to accomplish work goals within accepted timeframes.
• Adapts quickly to change and work under tight deadlines. Leads the team and and is willing share knowledge, cross-train, & take on additional responsibilities. Must be willing to work extended hours and weekends when necessary.
• A self-starter who effectively organizes own work and others and completes on timely basis. Acts dependably to get things done right the first time. Considers positive and negative consequences before acting. Demonstrates a sense of urgency and takes initiative when necessary.
• Is able to successfully grasp new materials and pass state licensing exams and requirements.
• Able to learn and use computer and computer-based applications such as Learning Management System, sales contact system, Microsoft Office software.
• Knowledge of sales building processes and practices.
• Knowledge of pests, control products, services, and treatments.
• Ability to develop long-term customer relationships
• Behaves in accordance with the company’s Commitment, Code of Ethics, Environmental Philosophy and Vision; follows company policies and procedures.

Education and/or Experience

Bachelor’s degree or appropriate combination of education and experience in service
industry. Past experiences demonstrate ability to generate results through others, while
achieving a team culture consistent with company’s.

Language Skills

Ability to read and write reports, business correspondence, and procedure manuals. Ability to interact tactfully and positively with staff and management. Ability to speak effectively to clients or employees.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written or oral form. Ability to reason and interact within a complex human environment.

Licenses or Certificates

Must be licensed in all categories and in all states that your service center supports. Current Driver’s License

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; climb; and talk and hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The employee is required to regularly drive a company vehicle between client sites and will be required to maintain a DOT certificate. Some positions may also require a CDL and Hazardous Materials endorsement.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office setting and in a variety of client settings that will include exposure to seasonal weather, damp and/or dusty locations. There are frequent employee and client contacts and interruptions in person and via the telephone during the day. The noise level in the work environment is moderate.

 

Branch Admin Coordinator 

Position Summary

The primary function of the Branch Administrative Coordinator is to provide friendly, knowledgeable, and prompt support for internal and external customers by quickly and effectively addressing actual or potential problems and taking advantage of opportunities to exceed client expectations. To provide accurate, efficient and timely processing of information and data and to communicate effectively and efficiently.

Essential Duties and Responsibilities

Answer multi-line phone system in a timely, friendly, professional manner. Answers and screens incoming calls to ascertain nature of call and take appropriate action. Input service call notes into database, dispatch calls and respond and follow-up to requests.

• Compile new monthly service tickets; separates tickets by technician and distribute to service technicians. Assist in developing and distributing schedules for service technicians.
• Review daily paperwork from technicians for accuracy; record payroll time and production; record product sales. Maintain records.
• Match service tickets to daily paperwork, review service tickets for accuracy, resolve issues, input new tickets or accounts not in Pestpac system. Print batch report and distribute tickets, including mailing invoices to clients. Maintain records.
• Run open ticket report on monthly basis, determine reason for open ticket and resolve as needed.
• Process cash received for cash accounts.
• Input data into spreadsheets and databases, prepare and distribute periodic reports.
• Schedule service calls; including special instructions, information, or concerns that could impact technician and/or delivery of service. Contact clients by phone and/or mail to arrange service appointments.
• Track service dates for tri-annuals and schedule as needed.
• Coordinate fumigation certificates.
• Process cancellations.
• Monitor calls from Go to Desk.
• Log client complaints and follow up to ensure resolution. Listen empathetically to client complaints; accurately record details of complaints; ensure all complainants receive a response within time period specified by company and/or manager.
• Receive inquiries from prospective clients; perform appropriate paperwork/data entry about opportunity and forward to sales personnel.
• Accurately and efficiently set up and maintain new client records, including agreements, site setup and tree maps.
• Develop site plans using CAD software and update as needed. Provide support for log book maintenance.
• Perform collections on past due accounts. Maintain thorough and accurate notes on collection activities in client database. Create and distribute collections and aging report.
• Assist with obtaining price increases through providing reports and correspondence.

 

Field Personnel

Residential, Commercial, and Ag Premier Technician

Major Areas of Responsibility

• Controlling pests and weeds on-site in a variety of accounts.
• Physically inspecting a variety of residential structures to determine the presence of pests; calculating the severity of infestations and the degree of structural damage.
• Interfacing directly with homeowners, homebuyers and their agents regarding the work to be accomplished.
• Creating diagrams and graphs indicating the type, degree and location of infestations.
• Performing creative sales solicitations and providing estimates.
• Coordinating activities with the department secretaries and other branch personnel.
• Determining the costs, estimating the crew time and scheduling work.
• Receiving and properly accounting for company funds collected during the course of business activities.
• Submitting all paperwork and collections on a daily basis.
• Performing other administrative tasks at the supervisor's direction, including ordering equipment and supplies, compiling and submitting a variety of reports, and calling customers regarding client callbacks and stopped service.
• Maintain company issued equipment and vehicle in a clean and safe condition at all times.
• Ensures company procedures, state / provincial laws are followed to ensure the safety of themselves, our customers and the public.
• Other duties as assigned.

Job Requirements

• You must hold and maintain a valid driver’s license.

Education and Specifications

• High school diploma or general education degree (GED) is required.
• You must obtain the necessary license or certification for the state/province within 6 months of start date.

Physical Demands

• May be asked to perform general maintenance, such as empty the trash or sweep floors, as part of an employee rotation.
• While performing the duties of this job, the employee is frequently required to stand, walk, and sit. The employee is occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.

Work Environment

• You will work outdoors in all types of weather.  Use and maintain safety equipment including bump caps, gloves, goggles, respirators, eye washers, first aid kits and spill abatement equipment.  During a normal work day you may inspect, crawl and work in sub-areas, basements and attics of structures and work with or around avicides, dessicants, fumigants, fungicides, herbicides, insecticides, miticides, propellants, rodenticides, termiticides, and other materials commonly found in and around structures.
• Operate company vehicles, power sprayers, foggers, dusters, drills, vacuums and a variety of common hand and power tools and other equipment.  Perform minor repairs on tools and related equipment as needed and must keep vehicle and equipment in a clean and safe working condition. 
• During a normal work day, you may work with or around avicides, dessicants, fumigants, fungicides, herbicides, insecticides, miticides, propellants, rodenticides, termiticides, and other materials commonly found in and around structures.   Personal Protective Equipment and training of safe handling / storage will be provided by the company which will minimize risk when procedure is followed.

 

Route Manager

Position Summary

Manage a route providing pest control and inspection services to commercial and residential clients. Provide professional, friendly, cordial service to clients, work to build strong relationships and solve problems, and recommend actions to prevent future pest control problems.

Essential Duties and Responsibilities

• Drive company vehicle to client sites to provide pest prevention services in a professional, safe, friendly and cordial manner. Build positive, strong relationships with clients.
• Locate, identify, destroy, control, and repel pests. Use knowledge of pests’ biology and habits, along with pest management techniques such as applying chemicals, setting traps, operating equipment, and modifying structures to alleviate pest problems.
• Work to exceed client expectations. Make suggestions to clients on how to avoid pest problems when appropriate. Report to client contact person before and after providing pest prevention services. Whenever possible, explain actual or potential problems to clients face-to-face. Manage clients through company provided technology.
• Set up, monitor and tear down equipment as needed for Heat Treatments.
• Involve others in solving client pest problems when solutions are unclear. Provide tactful, but straightforward and forthcoming communication to clients about pest problems and solutions.
• Follow up promptly when notified of the clients’ needs. Support increasing sales by working cooperatively with the sales department by completing lead cards for potential new clients or add-on services for existing clients and by talking to clients about products, equipment and new services.
• Respond cooperatively with requests for help from fellow employees.
• Work flexible schedule as required to meet client expectations, including weekend and evening. Manage schedule and route to find ways to include unscheduled events into daily route. Respond to client complaints as quickly as possible after receiving notification.
• Work in a safe manner by adhering to OSHA, state requirements, and company policies and procedures and maintaining and utilizing required safety equipment when providing pest management services. Maintain required manuals in company vehicle. Follow company guidelines when using tools, equipment, and materials.
• Maintain a clean company vehicle and comply with DOT and company guidelines. Operate vehicle safely and legally and according to company guidelines. Represent company by keeping vehicle clean and in good repair.
• Maintain proper inventory of tools, equipment, and materials in company vehicle.
• Communicate regularly with service center and managers. Complete paperwork and electronic reporting on PDA accurately, and timely. Provide information to Service Center as required, including synching PDA daily.
• Participate fully in training opportunities provided to enhance knowledge and to meet requirements for licensing.
• Seek out potential clients, build route density by finding new prospective clients and look for ways to add value to existing clients.
• Represent the company by wearing clean company uniform and appropriate footwear and maintaining personal hygiene.
• Periodic overnight travel may be required.

Qualifications and Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills and Abilities

• Is receptive to suggestions from others on how to be a more effective technician.
• Behaves consistently and predictably; is reliable, responsible and dependable in fulfilling obligations; diligently follows through on commitments and consistently meets deadlines.
• Diligently checks work to ensure that all essential details have been considered; notices errors or inconsistencies, and takes prompt, thorough action to correct errors.
• Projects a professional image of oneself and the organization; demonstrates a positive attitude towards work; takes pride in one's work and the work of the organization.
• Is friendly, pleasant, courteous and professional when dealing with internal or external clients. Promotes cooperation, building teamwork, and resolving conflict.
• Is able to perform effectively even with minimal direction, support or approval and without direct supervision. Is able to set priorities and takes responsibility for accomplishing work goals within accepted timeframes.
• Adapts quickly to change and work under tight deadlines. Is cooperative, willing to share knowledge, cross-train, & take on additional responsibilities. Must be willing to work extended hours and weekends when necessary.
• A self-starter who effectively organizes own work and completes on timely basis. Acts dependably to get things done right the first time. Considers positive and negative consequences before acting. Demonstrates a sense of urgency and takes initiative when necessary.
• Is able to successfully grasp new materials and pass state licensing exams and requirements.
• Able to learn and use computer and computer-based applications such as Learning Management System, PDA, Pestpac and e-mail.
• Behaves in accordance with the company’s Commitment, Code of Ethics, Environmental Philosophy and Vision; follows company policies and procedures.

Education and/or Experience

• Stable job history with experience in a physically demanding job.
• High school diploma or equivalent

Language Skills

Ability to read and write reports, business correspondence, and procedure manuals. Ability to interact tactfully and positively with staff and management. Ability to maintain a high level of confidentiality. Ability to speak effectively to clients or employees.

Mathematical Skills

Able to calculate figures and amounts and add, subtract, multiply, and divide with whole numbers, fractions, decimals, and percents; calculate averages, ratios, proportions and rates; convert decimals to fractions; convert fractions to percents.

Reasoning Ability

Possesses sufficient inductive and deductive reasoning ability to perform job successfully; critically reviews, analyzes, synthesizes, compares and interprets information; draws conclusions from relevant and/or missing information; understands the principles underlying the relationship among facts and applies this understanding when solving problems.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; climb; and talk and hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The employee is required to regularly drive a company vehicle between client sites and will be required to maintain a DOT certificate. Some positions may also require a CDL and Hazardous Materials endorsement.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in a variety of client settings that will include exposure to seasonal weather, damp and/or dusty locations, freezing conditions and hot conditions with temperatures over 120 degrees. There are frequent employee and client contacts and interruptions in person and via the telephone during the day. The noise level in the work environment is moderate.

 

WDO Technician

Major Areas of Responsibility

• Chemically treating and/or repairing structural damage on a variety of commercial and residential structures.
• Maintaining contact with homeowners, homebuyers, their agents, company inspectors and others regarding work to be accomplished.
• May complete rodent exclusion tasks.
• May complete minor home repairs, including insulation removal and installation.
• Ensuring that jobs are done legally, professionally, and within specifications.
• Receiving and accounting for company funds.
• Maintain company issued equipment and vehicle in a clean condition at all times.
• Read and understand label instructions regarding treatment procedures.
• You may be required to pull and back trailers.
• Ensures company procedures, state / provincial laws are followed to ensure the safety of themselves, our customers and the public.
• Other duties as assigned.

Job Requirements

• You must hold and maintain a valid driver’s license.

Education and Specifications

• High school diploma or general education degree (GED).
• You must obtain the necessary license or certification for the state/province within 90 days of start date.

Physical Demands

• Must be physically fit and be capable of safely crawling and climbing. Will be required to lift heavy objects and sometimes transport them onto roofs, into attics or under structures.
• While performing the duties of this job, the employee is frequently required to stand, walk, and sit. The employee is occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.

Work Environment

• You will work outdoors in all types of weather while working in areas that are confined, hot/cold, damp, odoriferous, dirty and/or poorly lighted.
• During a normal work day, you may inspect, crawl and work in sub-areas, basements and attics of structures and work with or around avicides, dessicants, fungicides, fumigants, herbicides, insecticides, miticides, propellants, rodenticides, termiticides and other materials commonly found in and around structures. Safely handle and dispose of pesticides properly.
• During a normal work day, you may work with or around avicides, dessicants, fumigants, fungicides, herbicides, insecticides, miticides, propellants, rodenticides, termiticides, and other materials commonly found in and around structures.   Personal Protective Equipment and training of safe handling / storage will be provided by the company which will minimize risk when procedure is followed.

WDO Sales Inspector

Service Supervisor

Major Areas of Responsibility

• Oversees the activities of and teaches good pest control practices and Company's Policy to sales/service technicians.
• Skillfully prices, schedules and evaluates jobs and quality control.
• Performs other administrative tasks including ordering equipment and supplies, compiling and submitting a variety of reports, and calling clients with callbacks and stopped service.
• Will perform pest control services on commercial and residential accounts when necessary.
• Responsible for properly accounting for company funds received or spent during the course of everyday business activities.
• Coordinates activities with the pest department secretary and other branch personnel.
• Trains technicians in safe handling and disposal of pesticides.
• Ensures that all Employees act within established company procedures, state / provincial laws to ensure the safety of themselves, our customers and the public.
• Other duties as assigned.

Job Requirements

• You must hold and maintain a valid driver’s license.

Education and Specifications

• High school diploma or general education degree (GED) is required.
• You must obtain the necessary license or certification for the state/province within 90 days of start date.

Physical Demands

• You may be asked to lift heavy objects or clean dishes and perform general maintenance, such as empty the trash or sweep floors, as part of an employee rotation program.
• While performing the duties of this job, the employee is frequently required to stand, walk, and sit. The employee is occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.

Work Environment

• During a normal work day, you may work with or around avicides, dessicants, fumigants, fungicides, herbicides, insecticides, miticides, propellants, rodenticides, termiticides, and other materials commonly found in and around structures.  
• You will work outdoors in all types of weather. Use and maintain safety equipment including bump cap, gloves, goggles, respirators, eye washers, first aid kits and spill abatement. You must be able to operate company vehicles, power sprayers, foggers, dusters, drills, and a variety of common hand and power tools and other equipment and perform minor repairs on tools and related equipment as needed. Use and maintain all safety equipment including bump cap, gloves, goggles, respirators, eye washers, first aid kits and spill abatement.
• During a normal work day, you may work with or around avicides, dessicants, fumigants, fungicides, herbicides, insecticides, miticides, propellants, rodenticides, termiticides, and other materials commonly found in and around structures. Personal Protective Equipment and training of safe handling / storage will be provided by the company which will minimize risk when procedure is followed.

Service Manager (Pest)

Major Areas of Responsibility

• Oversees the activities of the Pest Department Route Supervisor(s) and Sales/Service Technicians.
• Skillfully prices, schedules and evaluates jobs and quality assurance programs.
• Performs other administrative tasks including ordering equipment and supplies, compiling and submitting a variety of reports, and calling clients with callbacks and stopped service.
• Will perform pest control services on commercial and residential accounts when necessary.
• Responsible for properly accounting for company funds received or spent during the course of everyday business activities.
• Coordinates activities with the pest department secretary and other branch personnel.
• Responsible in overseeing that equipment is being maintained and vehicles are in a clean condition.
• Oversees the use of pesticides and the disposal of hazardous materials.
• Responsible for hiring and termination of employees and/or assisting the Branch Manager in doing so.
• Ensures that all Employees act within established company procedures, state / provincial laws to ensure the safety of themselves, our customers and the public.
• Other duties as assigned.

Job Requirements

• You must hold and maintain a valid driver’s license.

Education and Specifications

• You must obtain the necessary license or certification for the state/province within 90 days of start date.
• High school diploma or general education degree (GED).

Physical Demands

• While performing the duties of this job, the employee is frequently required to stand, walk, and sit. The employee is occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.

Work Environment

• During a normal work day, you may work with or around avicides, dessicants, fumigants, fungicides, herbicides, insecticides, miticides, propellants, rodenticides, termiticides, and other materials commonly found in and around structures.  
• You will work outdoors in all types of weather. Use and maintain safety equipment including bump cap, gloves, goggles, respirators, eye washers, first aid kits and spill abatement. You must be able to operate company vehicles, power sprayers, foggers, dusters, drills, and a variety of common hand and power tools and other equipment and perform minor repairs on tools and related equipment as needed.
• During a normal work day, you may work with or around avicides, dessicants, fumigants, fungicides, herbicides, insecticides, miticides, propellants, rodenticides, termiticides, and other materials commonly found in and around structures. Personal Protective Equipment and training of safe handling / storage will be provided by the company which will minimize risk when procedure is followed.

Service Manager (Wood Destroying Organisms (WDO))

Major Areas of Responsibility

• Oversees the activities of the WDO Technicians and Sales Inspectors. 
• Skillfully prices, schedules and evaluates jobs and quality assurance programs.
• Performs other administrative tasks including ordering equipment and supplies, compiling and submitting a variety of reports, and calling clients with call-backs and stopped service.
• Will perform WDO control services on commercial and residential accounts when necessary.
• Responsible for properly accounting for company funds received or spent during the course of everyday business activities.
• Coordinates activities with WDO administrative personnel and other branch personnel.
• Responsible in overseeing that equipment is being maintained and vehicles are in clean condition.
• Responsible for hiring and termination of employees and/or assisting the Branch Manager in doing so.
• May be required to pull and back trailers.
• Ensures that all Employees act within established company procedures, state / provincial laws to ensure the safety of themselves, our customers and the public.
• Other duties as assigned.

Job Requirements

• You must hold and maintain a valid driver’s license.

Education and Specifications

• You must obtain the necessary license or certification for the state/province within 90 days of start date.
• High school diploma or general education degree (GED).

Physical Demands

• While performing the duties of this job, the employee is frequently required to stand, walk, and sit. The employee is occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.

Work Environment

• During a normal work day, you may inspect, crawl and work in sub-areas, basements and attics of structures and work with or around avicides, dessicants, fungicides, fumigants, herbicides, insecticides, miticides, propellants, rodenticides, termiticides and other materials commonly found in and around structures.
• You will work outdoors in all types of weather. Use and maintain safety equipment including bump cap, gloves, goggles, respirators, eye washers, first aid kits and spill abatement. You must be able to operate company vehicles, power sprayers, foggers, dusters, drills, and a variety of common hand and power tools and other equipment and perform minor repairs on tools and related equipment as needed. Use and maintain all safety equipment including bump cap, gloves, goggles, respirators, eye washers, first aid kits and spill abatement.
• During a normal work day, you may work with or around avicides, dessicants, fumigants, fungicides, herbicides, insecticides, miticides, propellants, rodenticides, termiticides, and other materials commonly found in and around structures. Personal Protective Equipment and training of safe handling / storage will be provided by the company which will minimize risk when procedure is followed.